A Hosted PBX is a private branch exchange (PBX) delivered as a hosted service. Its also known as a Virtual PBX and the advantages companies that use it experience are the elimination of installation, operation and maintenance costs of their VoIP PBX as their VoIP service provider hosts their PBX for them.
A Hosted PBX still allows companies to utilise and take complete advantage of their phone systems feature set such as voicemail, faxing, automated greetings, conferences and so on.
Companies that offer Hosted PBX as a service to their customers handle the call routing or switching as well as all maintenance involved in the hosted PBX service.
There are three ways that a hosted PBX works; either over the Public Switched Telephone Network (PSTN) over the Internet (hosted IP PBX via Internet Telephony or Voice Over IP, VoIP) or with a combination of the two.
Initial and Ongoing cost savings
theres no need for a large investment before installing your phone system and also the maintenance cost of your phone system is much lower as you dont need to hire someone inhouse to operate and maintain your PBX.
Eliminate office boundaries
employees can work from anywhere with a virtual office phone system. Ideal for home-workers and salespeople who are constantly on the move.
Boost of corporate image
by using a hosted phone system small businesses can still give the impression of being a large organization with a professional phone system.
with a virtual phone system businesses can add or remove lines and extensions as they grow
Easy to use
since theres no end-user management involved with a virtual PBX, its easier to use than a traditional phone system.